Dear Mr. Hoppes:
I wanted to take this opportunity to thank Dru Wheatcroft for his professionalism and knowledge during our refinance. I was referred to Dru through a family member almost a year prior to contacting Mutual Savings. I kept sweeping refinancing under the rug assuming there was nothing Dru was going to tell me that my bank had not already told me. We had been with our bank for over 10 years; we had never refinanced, had plenty of equity in our home but had hit a few bumps in the road. I felt that contacting Mutual Savings was just going to mean I had to go through months of processing and the outcome would be the same. After almost a year of being asked “Did you contact Mutual Savings today?” I decided to give Dru a call just so my family would leave me alone.
I called Mutual Savings and Dru was not only professional but he was sincere, knowledgeable and was able to answer all my questions. In one phone call Dru took away years of frustration, processed the refinance quickly, efficiently and provided financial advice that will last a lifetime. Dru treated us as if we were his family member. The customer service that Dru provided exceeded all of our expectations.
This letter cannot begin to express my appreciation for the service that Dru and Mutual Savings provided. Without hesitation I have recommended my family and friends contact Mutual Savings for all of their financial needs.
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